Terms of service

This agreement

These terms are a contract between you and Escanor Labs, Greater Noida, Uttar Pradesh ("Escanor", "we") for the Escanor website, web app, desktop app, Android app and API (the "service"). You accept them when you create an account or tick "I agree"; we record the version you accepted. If you use Escanor for an organisation, you confirm you have its authority, and these terms bind it too.

Who can use Escanor

You must be 18 or older and able to enter a contract under Indian law. Keep your password and keys secret, use two-step verification where you can, and tell us at once at support@escanor.in if you suspect someone else is using your account.

Connecting your systems

Connect only accounts, repositories, servers and devices that you own or are authorised to manage, and grant only the permissions you need. Escanor acts with the access you give it. You stay responsible for actions you approve, including commands, deployments and changes made by the AI assistant or Autopilot at your request. Keep backups and use the approval settings for production changes.

AI features

Replies, code, plans and actions from the AI assistant are generated by AI models. They can be wrong, incomplete or out of date. Review them before you rely on them or let them change a production system. They are not legal, financial or professional advice.

Escanor's voice assistant speaks with a computer-generated voice. Do not use Escanor to create or share synthetic audio, images or video that impersonate a real person or event, or that is unlawful. Misusing AI features can lead to removal of the content, suspension of your account, disclosure of your identity to a victim where the law allows, and penalties under the IT Act, 2000, the Bharatiya Nyaya Sanhita, 2023 and other laws.

Rules for content and conduct

You must not use Escanor to host, create, share or store anything that is listed in our Acceptable use policy, including content that infringes someone's rights, is obscene or harmful to children, invades privacy, impersonates someone, threatens India's security or public order, or contains malware. You are responsible under law for the content you put on Escanor.

Your content

You own the content you bring to Escanor. You give us permission to store and process it only to provide the service to you, as described in the Privacy policy. We do not use it to train AI models. For organisations, our Data processing agreement forms part of these terms.

Plans, payment and renewal

Prices are in Indian rupees and the price shown before you pay is the full amount charged. Paid plans renew automatically every month or year until you cancel. Before you pay you see the plan, the amount and the renewal interval, and you confirm them. We email you a reminder before each renewal, and your bank or UPI app sends a notice at least 24 hours before each charge.

Cancel any time in Settings → Billing. Cancelling stops the next renewal; your plan stays until the end of the period you have paid for. There is no cancellation fee. Refunds are covered by the Refunds and cancellation policy.

If we change a price, we will tell you at least 30 days before it applies to your next renewal, and you may cancel before then.

Suspension and ending the agreement

We may remove content or suspend an account that breaks these terms or the law, or to stop a security threat, and we will tell you why and how to contest it unless the law forbids it. You can contest it through Grievances. You may stop using Escanor and delete your account at any time. If we end the service for you without cause, we refund the unused part of a prepaid period.

We may report offences to the authorities where the law requires it.

Availability and liability

We work to keep Escanor available and secure but cannot promise it will be uninterrupted or error-free, and services you connect are run by their own providers. To the extent the law allows, our total liability to you for any claim is limited to the fees you paid us in the 12 months before the claim. This limit does not apply to fraud, gross negligence, or anything the law does not allow us to limit, and nothing in these terms affects your rights under the Consumer Protection Act, 2019.

Changes, law and disputes

We will tell you about material changes to these terms before they apply and ask you to accept them in the app. These terms are governed by the laws of India. Please raise any problem with us first through Support or Grievances; we aim to resolve it quickly. Subject to that, the courts at Gautam Buddh Nagar, Uttar Pradesh have jurisdiction, and you may also use a consumer commission or the National Consumer Helpline (1915) where the law allows.