Refunds and cancellation

Cancelling

An organisation owner can cancel in Settings → Billing → Cancel subscription, in two clicks. Cancelling stops the next renewal; your plan stays until the end of the period you have paid for, then the workspace moves to the Free plan. There is no cancellation fee. You can also stop the autopay mandate in your bank or UPI app.

Refunds

• Charged twice, or charged without authorising it: refunded in full.
• Paid but the plan did not activate: we activate it, or refund in full if you prefer.
• Renewal you did not want: if you write to us within 7 days of the renewal and have not used the paid features since, we refund it in full.
• Service not working: if a paid feature does not work as described and we cannot fix it, we refund the affected period.
• If we end the service for you without cause: we refund the unused part of the period.

How to ask

Write to support@escanor.in from your account email with the payment date, amount and Razorpay payment ID (from your receipt). Never send card numbers, CVV, UPI PIN or OTPs. We acknowledge within 24 hours and decide within 7 days. Approved refunds go back to the original payment method within 5 to 7 working days through Razorpay; your bank may take a little longer to show it.

Payments and receipts

Payments are processed by Razorpay Software Private Limited (cards, UPI, net banking and wallets), which is PCI DSS compliant; card details are entered on Razorpay's page and never reach Escanor. A receipt is emailed for every charge, and invoices are listed in Settings → Billing. For a payment dispute you may also contact your bank for a chargeback, or Razorpay support at razorpay.com/support.

Escanor is an online service; nothing is shipped. Prices are in Indian rupees and the price shown before you pay is the full amount charged.