Grievances

Grievance Officer

Lakshay Jain, Grievance Officer, Escanor Labs, ATF-39, Gaur World Smart Street, Sector-16B, Greater Noida West, Uttar Pradesh 201308, India. Email: support@escanor.in.

Use the form below, or email the Grievance Officer. You do not need an account. You get a reference number and an emailed receipt straight away.

How fast we act

• Acknowledgement: within 24 hours.
• Complaints about the service, billing, your account or your data: resolved within 7 days.
• Requests to remove content that breaks our rules: within 36 hours.
• Content showing a person's private areas, nudity or a sexual act, or impersonating them (including morphed images): removed within 2 hours.
• Copyright takedown notices: access disabled within 36 hours of a valid notice.

If you are not satisfied

You can appeal our decision to the Grievance Appellate Committee of the Government of India at gac.gov.in within 30 days of receiving it. As a consumer you can also call the National Consumer Helpline on 1915, file a complaint at consumerhelpline.gov.in or e-jagriti.gov.in, or use any other legal remedy.