Privacy requests

What you can ask for

• A summary of your data: what we hold, how we use it and who we share it with.
• Correction: fix or complete information that is wrong or out of date.
• Erasure: delete your data, or your whole account.
• Withdraw a consent: for example product emails. It takes effect from then on.
• Nomination: name someone to exercise these rights for you if you die or cannot act.
• A complaint about how we handle your data.

How to ask

We acknowledge within 24 hours and respond within 30 days. Before we show or change anything, we confirm the request comes from you; we will never ask for your password, and you do not need to send identity documents unless we ask through a secure channel. Every reply names Lakshay Jain, our data protection contact, and how to take the matter further.

• Signed in: Settings → Privacy & data. Make a request, download a copy of your account data, and manage your choices there.
• Not signed in: use the form on Grievances, or email support@escanor.in from your account email.
• Delete your account yourself: Delete your account.

What we may keep

Some records must be kept even after erasure: payment records for tax law, and your name, email and sign-up date for 180 days under the IT Rules. We tell you what was kept, why and for how long.