---
title: Plans and billing
group: Your account
order: 1
summary: What each plan includes, how to upgrade, switch, go yearly or cancel, how renewals and refunds work, and what happens when a payment fails.
updated: 2026-10-07
---
Manage everything on the **website** (Settings > Billing) or **inside the phone app** (Settings > Plan and billing). Both offer the same controls, and you pay in Razorpay's own secure form.

## Plans

| | Free | Pro | Team | Enterprise |
|---|---|---|---|---|
| **Price** | Free | ₹2,499 a month | ₹7,999 a month | Custom |
| **Yearly** | n/a | ₹24,990 a year | ₹79,990 a year | Custom |
| **Integrations** | 6 | 25 | Unlimited | Unlimited |
| **AI runs a month** | 50 | 1,000 | 10,000 | Custom |
| **Seats** | 1 | 1 | 25 | Custom |
| **Workspaces** | 1 | 1 | 5 | Custom |
| **Also** | Dashboards, activity, your own machines | AI employees, incident automation, email alerts | Priority support | Custom limits and terms: [Book a call](/book-a-call) |

Each plan includes everything in the one before it. Prices are in Indian rupees, and the price shown is the full amount you are charged: nothing is added at checkout. For Enterprise, [book a call](/book-a-call) or [see a demo](/demo).

## Monthly or yearly

The **Yearly** toggle shows the yearly price. A year costs the same as ten months, so two months are free. The cycle is chosen when you subscribe. Switching plans keeps your current cycle; to change the cycle, cancel and subscribe again after the period ends.

## Upgrade

Choose a plan and tap **Upgrade**. Before you pay, a confirmation shows the plan, the amount charged now, and the amount charged each month or year until you cancel. Tick the agreement box (it is never ticked for you) to continue. Razorpay's form then opens (card, UPI, net banking and more). When the payment goes through, your plan changes straight away. Your card or UPI details are typed into Razorpay's form and never reach Escanor.

## Renewals

Paid plans renew automatically every month or year by card or UPI autopay until you cancel. Escanor emails you a reminder 3 days before each renewal, and your bank or UPI app notifies you at least 24 hours before each charge. Yearly renewals above ₹15,000 need your approval in your bank or UPI app.

## Switch between paid plans

- **Up** (Pro to Team): takes effect now. Razorpay charges only the difference for the rest of the period.
- **Down** (Team to Pro): takes effect when the period you paid for ends. Until then you keep what you paid for. A banner shows the scheduled change, and **Keep this plan** undoes it.

Switching updates your existing subscription; it does not start a second one. If you see a charge you did not expect, contact support.

## Cancel

An organisation owner can cancel in **Settings > Billing**, in two clicks, with no fee. Your plan stays until the end of the period you paid for, then it does not renew and the workspace moves to Free. You can subscribe again at any time. You can also stop the autopay mandate in your bank or UPI app.

## Refunds

- **Charged twice, or charged without authorising it:** refunded in full.
- **Paid but the plan did not activate:** we activate it, or refund in full if you prefer.
- **A renewal you did not want:** refunded in full if you write within 7 days of the renewal and have not used the paid features since.
- **A paid feature not working** as described, and we cannot fix it: we refund the affected period.

To ask, email support@escanor.in from your account email with the payment date, amount and Razorpay payment ID. Approved refunds reach your original payment method within 5 to 7 working days through Razorpay. See [Refunds and cancellation](/refunds).

## Invoices

Each payment appears under **Invoices** with its date, amount and status. Tap one to open the invoice. A failed charge is listed as failed.

## When a payment fails

If a renewal cannot be charged, you see a banner explaining it, with a link to update your payment method. Your plan **stays active while the payment is retried** (up to 7 days). If it keeps failing, the subscription is stopped and the workspace moves to Free; subscribe again to restore it.

## Limits and what happens at them

A meter shows how much of each limit you have used. At a limit, Escanor refuses the limited action (a new integration, a new assistant run) with a message that links here. Existing connections keep working. Upgrade, or wait for the monthly counter to reset.

## Questions

Billing problems: use **Support** on the website, or email the address on the [Support](/support) page.